Understanding Our Pricing

At Holistic IT, we firmly believe every business deserves tailored IT support that fits like a good pair of jeans.

In today’s age, investing in the right IT support isn’t just smart – it’s essential for success. But let’s be honest: pricing IT services can feel like a maze when you need a solution aligned to your unique needs and budget. That’s exactly why you won’t find generic price lists on our site.

We don’t publish fixed per-user or per-device prices because one size doesn’t fit all. Every company we meet – whether a 10-person team or a 150-user organisation – has its own goals, challenges, and priorities.

We take the time to understand your requirements, then tailor our services to fit your specific needs, providing pricing that reflects that customisation. In short, our managed support plans are built around your business, not the other way around. This ensures you pay for real value and relevant services, not an arbitrary package.

Now, how do you go about choosing the right managed IT support provider – one that will act as a true partner in your success?

Below we’ve put together a checklist of key factors to consider. Keep these points in mind when evaluating providers. It’s not just about who can “fix computers” it’s about finding a provider who understands your business, keeps your technology running smoothly and securely, and grows with you.

A great IT provider doesn’t treat you like just another number – they take the time to understand what makes your business tick.

Look for someone who’s willing to align their support with your goals, not the other way round. That means they should ask how you work, where you’re heading, and what obstacles are in your way. Your support agreement should reflect all of that – with clear pricing and services that actually fit.

That might include out-of-hours support, or having someone who actually understands the tools your team depends on.

Why it matters:
Your IT shouldn’t hold you back – it should help you move forward.

A proper IT partner will help shape a strategy that supports your future plans. So, if you want to embrace remote working, they’ll guide you towards the right cloud tools and put the right security in place to protect it all.

At the end of the day, it comes down to this: you want an MSP who’ll adapt to you, not stuff you into a cookie-cutter contract that wasn’t made with your business in mind.

Next, think about whether your IT provider has real experience in your industry – and with businesses around your size.

An MSP that’s worked with manufacturers will understand the pressure to keep production lines running and may already have experience with OT (Operational Technology) security. If you’re in finance, you’ll want someone who knows their way around FCA compliance and the tools your team relies on.

Don’t be shy – ask for case studies or references from similar businesses. A solid provider won’t hesitate to share success stories or put you in touch with happy clients.

Why it matters:
Every industry has its quirks – from strict regulations and specialist software to unique cyber risks. A provider who “gets it” will hit the ground running and bring value from day one.

The key is confidence – you want to know they’re not learning on the job at your expense.

IT support often covers more than just fixing day-to-day issues. From managing cloud services and backups to ensuring cybersecurity and keeping hardware running smoothly – there’s a lot that needs looking after.

It’s worth finding a provider that can cover all those bases under one roof. That might include things like user support, network management, cloud infrastructure, backups, compliance help, and even long-term IT planning. It’s not about buying more than you need – it’s about having access to the right support at the right time.

A capable provider will make sure the basics are always in place – like 24/7 monitoring and proper data protection – and be able to scale their service as your business changes. Whether you’re moving to a new office, expanding your team, or adopting new tech, it helps to have a consistent support team that already understands your setup.

Why it matters:
When IT responsibilities are spread across too many vendors, things can fall through the cracks. Having a single, reliable point of contact who takes ownership across the board makes life simpler. It cuts down delays, reduces finger-pointing, and gives you a clearer view of your technology as a whole – especially when your business starts to grow.

When your business IT’s on the line, promises aren’t enough – you need proper guarantees.

That’s where Service Level Agreements (SLAs) come in. A good SLA sets out exactly what you can expect: response times, resolution targets, uptime commitments, support hours – the lot. For example, urgent issues might be picked up within 15 minutes, or you might get a guaranteed 1-hour onsite response for critical incidents.

It’s not about ticking boxes – it’s about trust. A reliable provider will be upfront with their SLA terms and happy to talk through them. They’ll explain what happens if they miss the mark, who you can escalate to, and ideally, they’ll give you a dedicated account manager who checks in regularly and keeps things on track.

Why it matters:
Your business runs on IT – and when something breaks, every minute counts. A clear SLA gives you peace of mind that someone’s accountable, and you won’t be left in the dark.

If your server goes down at 4pm, you’ll want to know exactly when help is coming – not be left refreshing your inbox. That’s the difference a proper SLA makes.

Look for an MSP that’s confident enough to put their promises in writing – and make sure those promises match what your business really needs.

Your IT provider shouldn’t just support where you are now – they should be ready to support where you’re heading.

Whether you’re opening a second office, doubling your headcount, or rolling out new tech, your MSP needs the people, tools, and processes to scale with you. It’s not just about having the right software – it’s about having the right mindset and the capacity to grow alongside your business.

Scalable MSPs will use flexible cloud tools, have reliable systems that work at any size, and can back up their claims with real examples – like helping a client expand across multiple sites or onboard dozens of new users without a hitch. They might even offer quarterly reviews or tech roadmaps to help your IT evolve as you do.

Why it matters:
You don’t want to hit a growth spurt and find out your IT provider can’t keep up. Sure, switching MSPs down the line is possible – but it’s disruptive, time-consuming, and avoidable.

Choose a provider that’s thinking long-term from the start. One who invests in their own tools, training, and team – so they can help you stay ahead of the curve, not scrambling to catch up.

When it comes to IT support, trust isn’t just a nice bonus – it’s the foundation of the whole relationship. Your provider will be looking after your systems, your data, and in many ways, your day-to-day operations. So you need to feel confident they’ve got your back.

A good MSP is transparent from the get-go. They’re clear about pricing, what’s covered, and what isn’t – no hidden surprises, no vague promises. If something goes wrong, they own it and work with you to put it right, not pass the blame.

It also helps if you’re not talking to a different person every time you call. Having a dedicated contact or consistent team who know your setup makes a big difference. Regular check-ins and clear reports let you see what’s been done and where things are headed – without having to chase.

And day-to-day support should feel easy. A helpful, friendly team on the other end of the phone or email, ready to sort problems without making anyone feel daft for asking. The best providers feel like part of your team – approachable, responsive, and reliable.

Why it matters:
A trustworthy IT partner gives you peace of mind. When they communicate clearly, follow through on what they say, and act with integrity, you can focus on running your business without second-guessing your support. That’s the kind of relationship that lasts.

While a lot of IT work happens remotely these days, there’s still something to be said for having help close by – especially when time’s tight and things go wrong. If your internet drops or your server refuses to boot on a Monday morning, a support partner based just across town can be on-site and sorting it before some national firms have even logged the ticket.

Local presence matters. It means faster on-site support for those issues that just can’t be solved over the phone, plus a deeper understanding of what’s happening in your area – from roadworks that might delay installs to regional events or even power outages.

There’s also a relationship angle. Working with someone local makes it easier to build trust. You can meet in person when needed, grab a coffee to talk strategy, or just have that extra confidence knowing you’re not dealing with a faceless support desk hundreds of miles away.

Why it matters:
When you choose a provider with a local presence, you’re not just getting quicker on-site response – you’re getting a more personal, connected service. You’re also more likely to save time and cost in the long run, as local engineers can often be on-site without the travel fees or delays you might get with a remote-only provider.

In places like Doncaster and across South Yorkshire, local businesses tend to look out for one another. That shared sense of community can make a big difference – in service, in trust, and in long-term partnership.

Anyone can promise great IT support – but what do their clients say? A provider’s track record is one of the best ways to gauge whether they’ll live up to the hype.

Take a look at reviews, testimonials, and case studies. Have they worked with businesses like yours? Are there real-world examples of how they’ve made a difference? Positive feedback from existing clients is one of the strongest indicators that an MSP is delivering what they promise. And if they’re happy to introduce you to current customers for a quick chat – even better.

Also worth checking: their credentials and professional recognition. Are they accredited by well-known bodies or vendor-certified in the platforms they support? While awards and certifications aren’t everything, they can offer added reassurance that a provider meets recognised standards and takes their role seriously.

Why it matters:
Choosing an MSP is a big decision. You’re handing over a key part of your business, so it’s important to know others have been where you are – and come out smiling.

Think of it like hiring a new team member. You’d check their references, see what others say, and make sure they walk the walk, not just talk the talk. Do the same with your IT partner. Ask: Were they responsive? Did they step up during a crisis? Do they go above and beyond?

A proven track record gives you confidence that you’re in good hands – not just during onboarding, but long after.

We get it – budgets matter. And being Yorkshire folk, we love good value just as much as anyone. But when it comes to IT support, the cheapest option isn’t always the best one. In fact, it could end up costing you more in the long run.

Some providers keep prices low by cutting corners. They might offer a bare-bones service, leave out critical tools like security or backups, or charge extra for anything outside the basics. What seems like a bargain can quickly become a false economy – with surprise charges or increased downtime because problems weren’t prevented in the first place.

Instead of focusing solely on price, look at the full picture. What’s actually included? Is the provider proactive, or are you just paying to put out fires? A slightly higher monthly fee that covers everything upfront – support, monitoring, security, backups – often means fewer headaches, better outcomes, and no nasty surprises.

Why it matters:
IT is too important to treat like a race to the bottom. The right provider should feel like an investment in your business – one that protects your time, your data, and your peace of mind.

When comparing MSPs, don’t just look at the number on the quote. Ask what’s included, what’s extra, and what happens when things go wrong. Often, spending a little more with a provider who does things properly pays off tenfold.

As the saying goes: buy cheap, buy twice.