COVID-19 IMPORTANT UPDATE FOR SUPPORT CUSTOMERS
As we all attempt to deal with the ongoing impacts of the current Coronavirus outbreak, we felt it was important to provide a short update for our customers, including those who depend upon us to deliver their ongoing IT support.
We’d like to reassure everyone that it is currently business as usual at Holistic IT and we are continuing to deliver all of our service offerings to the usual high standards we strive to maintain at all times.
Equally, we continue to observe the latest advice and guidelines issued by the Government, including taking all the required steps to ensure the safety of both our own team and the customers we engage with on a daily basis.
Business continuity in a challenging period
We began to prepare for the possibility of extensive lockdown measures in early February, which has put us in a favourable position to adapt as the COVID-19 pandemic situation has evolved. In response, we have taken significantly heightened business continuity and contagion prevention measures. These include:
- Home working as standard: All Holistic IT office colleagues are now working from home, seamlessly supporting customers thanks to remote working and online collaboration tools.
- All our suppliers and logistic centres in the UK are open and functioning: As we monitor this we can confirm that Maximum health and safety guidelines are in place, including physical separation of staff and drivers, and temperature checks for all visitors to those facilities, among other practices.
- Remote solutions for meetings and events: All face-to-face meetings, training sessions and events have, wherever possible, been transferred to remote meeting solutions, using the advanced collaboration tools that are standard at Holistic IT.
- Mitigation of stock and delivery concerns: We are working with our distributors, vendors and freight partners to accommodate potential disruptions. In specific relation to deliveries, we are finding that in some cases the premises indicated for delivery are closed. We would be very grateful if you could inform your Holistic IT contact in advance if your facilities are not open.
Support enquiries
Our support line may experience higher volumes of calls. We apologise in advance for any inconvenience this might cause and would like to thank you all for your patience at this time.
To help alleviate the volume of calls currently being handled by our support team, we would encourage all customers to log any support issues or enquiries via email or through the Customer Portal where possible and a member of our team will be in touch to assist you in due course.
Please direct any enquiries to service.desk@holistic.it or using the Customer Portal here https://www.holistic.it/customer-portal/
Customer Portal instructions can be found HERE
PLEASE NOTE – Currently site visits and on site support are limited to emergencies only! However if you do require us to attend site we will require this form to be completed first and emailed back to support@holistic.it – SITE VISIT FORM
Thank you for your cooperation.
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